Privacy Policy

Last Updated: October 2026

At [Your Company Name], we respect your privacy and are committed to protecting the personal information you provide while using our website, platform, and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, purchase products, register as a supplier or seller, or use any of our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information.

1.1 Personal Information

When you create an account, place an order, contact us, or use our services, we may collect:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Business name

• Business address

• GST or tax-related information, where applicable

• Account login information

• Other information you voluntarily provide

1.2 Order and Transaction Information

When you purchase products or process orders through our platform, we may collect:

• Order details

• Product information

• Order value

• Shipping information

• Transaction status

• Payment-related information

• Invoice and billing information

• Refund and cancellation information

We generally do not directly store complete card, banking, or other sensitive payment credentials when payments are processed through third-party payment providers.

1.3 Supplier and Seller Information

If you register as a supplier, manufacturer, wholesaler, distributor, brand, or dropshipper, we may collect:

• Business name

• Contact person's name

• Email address

• Phone number

• Business address

• GST or tax information

• Product information

• Bank/payment information where required for settlements

• Business documentation

• Product catalog information

1.4 Automatically Collected Information

When you access our website, certain information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location information

• Pages visited

• Time spent on pages

• Referring website

• Website interaction data

• Date and time of access

This information helps us understand how users interact with our platform and improve our services.

2. How We Use Your Information

We may use collected information to:

• Create and manage user accounts.

• Process and manage orders.

• Facilitate payments.

• Arrange shipping and delivery.

• Connect buyers, sellers, and suppliers.

• Provide customer support.

• Process returns, cancellations, and refunds.

• Verify accounts and transactions.

• Prevent fraud and unauthorized activities.

• Improve our website and services.

• Personalize your experience.

• Send transactional notifications.

• Send service-related communications.

• Send promotional communications where permitted.

• Analyze website performance.

• Maintain platform security.

• Comply with applicable laws and regulations.

3. Communication and Marketing

With your consent or where legally permitted, we may send you:

• Promotional emails

• Product updates

• Offers and discounts

• Platform announcements

• Business updates

• Marketing communications

You may unsubscribe from promotional communications by using the unsubscribe option included in the communication or by contacting us.

You may still receive essential transactional or service-related communications even after opting out of marketing messages.

4. Cookies and Tracking Technologies

We may use cookies, pixels, tags, and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used to:

• Remember user preferences.

• Maintain login sessions.

• Keep shopping carts functional.

• Understand website traffic.

• Analyze user behavior.

• Improve website performance.

• Provide relevant marketing or advertising.

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of some parts of the website.

5. Third-Party Services

We may use third-party service providers to operate and improve our platform.

These may include:

• Payment gateways

• Shipping and logistics providers

• Hosting providers

• Analytics services

• Marketing and advertising platforms

• Email service providers

• Customer support tools

• Communication platforms

• Fraud prevention services

• Technology and software providers

These third parties may process information according to their own privacy policies and applicable terms.

6. Payment Information

Payments may be processed through third-party payment gateways.

When you make a payment, your payment information may be processed directly by the relevant payment service provider.

We may receive limited transaction information such as:

• Payment status

• Transaction reference

• Payment method

• Order amount

• Refund status

We do not intend to store complete payment card credentials on our servers unless specifically required and legally permitted.

7. Sharing of Information

We may share relevant information with trusted third parties when necessary to provide our services.

Information may be shared with:

• Suppliers

• Manufacturers

• Sellers

• Dropshipping partners

• Shipping and logistics providers

• Payment processors

• Technology providers

• Hosting providers

• Customer support providers

• Professional advisors

• Government authorities where legally required

For example, shipping information may be shared with a supplier or logistics provider so that an order can be successfully fulfilled and delivered.

We do not sell personal information to third parties for their independent use unless otherwise disclosed and permitted by applicable law.

8. Supplier and Dropshipper Data Sharing

If you use our platform as a dropshipper or seller, certain customer information may need to be shared with the relevant supplier or fulfillment partner to process and deliver your customer's order.

Users are responsible for ensuring that they have the appropriate rights and permissions to provide customer information for order fulfillment.

Suppliers and fulfillment partners are expected to use shared information only for legitimate business and order-related purposes.

9. Data Security

We take reasonable technical and organizational measures to protect personal information from:

• Unauthorized access

• Unauthorized disclosure

• Loss

• Misuse

• Alteration

• Destruction

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services.

• Maintaining user accounts.

• Processing transactions.

• Resolving disputes.

• Maintaining business records.

• Preventing fraud.

• Complying with legal, accounting, and regulatory requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of certain information.

• Withdraw consent where processing is based on consent.

• Opt out of certain marketing communications.

• Request information about how your data is processed.

• Raise a privacy-related complaint.

Certain requests may be subject to legal or operational limitations.

12. Children's Privacy

Our website and services are not intended for individuals who are below the minimum age required under applicable law to use such services.

We do not knowingly collect personal information from children without appropriate legal authorization.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. International Data Transfers

Some of our service providers may process or store information outside your country.

Where personal information is transferred across borders, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy and data protection laws.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

15. Business Transfers

If our company is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

We will take reasonable steps to ensure that personal information continues to receive appropriate protection.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services.

• Technology.

• Business practices.

• Legal requirements.

• Privacy regulations.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically.

17. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

18. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by applicable law, we will obtain the appropriate consent before processing personal information for the relevant purpose.

Your privacy is important to us. We are committed to handling your information responsibly and taking reasonable steps to protect it.