Last Updated: October 2026
Thank you for using our platform. We aim to provide a smooth and reliable experience for dropshippers, sellers, suppliers, and customers.
This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.
By placing an order through our website, you acknowledge and agree to the terms of this policy.
1. Order Cancellation
Orders may be eligible for cancellation if the cancellation request is submitted before the order has been processed or shipped.
Once an order has been processed, packed, or shipped by the supplier, cancellation may no longer be possible.
To request a cancellation, please contact our support team as soon as possible with your order details.
Cancellation requests may not be accepted if:
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The order has already been shipped.
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The order has been delivered.
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The product is customized or made-to-order.
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The supplier has already processed the order.
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The cancellation request is submitted outside the applicable cancellation period.
If a cancellation is successfully approved, the eligible amount will be refunded according to the applicable refund procedure.
2. Return Eligibility
Products may be eligible for return when they meet the applicable return conditions.
A return may be accepted in situations such as:
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Product received in damaged condition.
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Wrong product received.
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Product is defective.
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Product is incomplete or missing essential parts.
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Product does not match the confirmed order.
The product must generally be returned in its original condition, packaging, and with all included accessories, where applicable.
Certain products may be non-returnable due to their nature, hygiene requirements, customization, or supplier-specific policies.
3. Non-Returnable Products
The following categories may not be eligible for return or refund unless the product is received damaged, defective, or incorrect:
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Customized or personalized products.
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Digital products or downloadable products.
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Products that cannot be returned for hygiene or safety reasons.
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Products damaged due to misuse.
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Products altered or modified by the customer.
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Products without required original packaging.
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Products specifically identified as non-returnable on the product page.
The final return eligibility may vary depending on the product and supplier.
4. Damaged Products
If you receive a damaged product, please contact us or the applicable seller within the specified claim period.
For damaged-product claims, you may be required to provide:
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Order number.
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Photographs of the product.
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Photographs of the packaging.
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Unboxing video, where applicable.
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Description of the damage.
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Any other information reasonably required to verify the claim.
We may review the submitted information before approving a replacement or refund.
5. Wrong Product
If you receive a product that is different from the product ordered, please contact support as soon as possible.
After verification, we may provide:
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Replacement of the correct product;
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Return instructions; or
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Refund of the eligible amount.
The resolution may depend on product availability and supplier policies.
6. Defective Products
If a product is defective or does not function as described, you may be eligible for a replacement or refund, subject to verification.
We may request photographs, videos, or other evidence demonstrating the defect.
Damage caused by improper use, installation, handling, modification, accidents, or normal wear and tear may not qualify for a refund or replacement.
7. Refund Process
Once a return, cancellation, or refund request has been approved, the refund will be processed using the applicable payment method or another suitable method.
The refund amount may include the eligible product amount but may exclude:
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Shipping charges.
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Customs duties.
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Taxes or government charges that cannot be recovered.
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Payment gateway charges, where applicable.
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Return shipping charges, where the customer is responsible.
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Other non-refundable fees.
The exact refund amount will depend on the circumstances of the order and applicable policy.
8. Refund Processing Time
After approval, refunds are generally initiated within 5–10 business days.
The time required for the amount to appear in your bank account, card, wallet, or payment account may depend on the payment gateway, bank, card issuer, or financial institution.
We are not responsible for delays caused by banks or third-party payment providers after the refund has been successfully initiated.
9. Return Shipping Charges
If the return is required because:
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The wrong product was shipped;
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The product arrived damaged;
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The product is confirmed defective; or
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The supplier made an order fulfillment error,
the applicable return shipping cost may be covered or reimbursed, subject to verification.
If the return is requested for reasons such as change of mind, incorrect selection, or other customer-related reasons, the customer may be responsible for return shipping costs.
10. Refund for Failed or Cancelled Orders
If payment has been successfully completed but the order cannot be fulfilled due to product unavailability, supplier issues, technical problems, or other circumstances, the eligible amount may be refunded.
Refund processing will begin after the cancellation is confirmed.
11. Failed Delivery
If an order cannot be delivered because of:
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Incorrect or incomplete address.
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Incorrect contact information.
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Customer unavailable at the delivery address.
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Refusal to accept the package.
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Failure to collect the package.
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Repeated delivery attempts being unsuccessful.
the order may be returned to the supplier or sender.
Additional shipping or re-delivery charges may apply if the customer requests another delivery attempt.
Refund eligibility in such cases will depend on the circumstances and applicable supplier policy.
12. Refused or Undelivered Orders
Customers should not refuse delivery solely to initiate a refund.
If an order is refused and returned to the supplier, the refund will be considered only after the returned package is received and verified, where applicable.
Applicable shipping, return, or processing charges may be deducted from the refund.
13. Cash on Delivery Orders
If Cash on Delivery (COD) is available for an order, the applicable COD terms will be displayed during checkout.
For COD orders, a refund may be processed through an alternative payment method after the return or cancellation has been approved.
Additional verification may be required before processing the refund.
14. Sale and Promotional Products
Products purchased during promotional campaigns, clearance sales, special offers, or discounted events may have different return or refund conditions.
The applicable conditions will be communicated on the product page, checkout page, or promotional offer.
15. Exchange or Replacement
Depending on product availability, we may offer a replacement instead of a refund for eligible cases.
Replacement may be subject to:
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Product availability.
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Supplier approval.
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Verification of the issue.
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Return of the original product where required.
If the replacement product is unavailable, an eligible refund may be offered.
16. Multiple-Product Orders
If an order contains multiple products and only one or more products are eligible for return or refund, the refund may be processed only for the eligible product(s).
Shipping charges may not be refundable where the order was partially returned.
17. Supplier-Specific Policies
Because our platform may connect customers and dropshippers with independent suppliers, certain products may have supplier-specific return, replacement, cancellation, or refund conditions.
Before purchasing, users should review the applicable product and supplier information.
Where a supplier's policy differs from the general policy, the applicable product-specific conditions may apply, subject to applicable law.
18. Fraudulent or Abusive Refund Claims
We reserve the right to investigate refund and return requests.
Refunds may be rejected or accounts may be restricted where we identify:
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False claims.
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Repeated fraudulent claims.
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Manipulation of return policies.
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Intentional product damage.
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False delivery information.
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Payment fraud.
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Abuse of promotional offers.
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Other suspicious or unlawful activity.
19. Refund Disputes
If you disagree with a refund decision, you may contact our support team with your order number and relevant information.
We will review the available information and respond according to our applicable policies.
20. Changes to This Refund Policy
We reserve the right to update or modify this Refund & Cancellation Policy at any time.
Changes will become effective once the updated policy is published on our website unless otherwise stated.
Customers are encouraged to review this page periodically.
21. Contact Us
For questions regarding cancellations, returns, replacements, or refunds, please contact our support team.
Company Name: [Your Company Name]
Website: [Your Website URL]
Email: [Your Support Email]
Phone: [Your Contact Number]
Business Address: [Your Business Address]
Refund Policy Acceptance
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
All refunds, returns, cancellations, and replacements will be handled according to the applicable terms stated above and any product-specific conditions displayed at the time of purchase.