Our policies

Terms and Conditions

Please read these details carefully.

Last Updated: October 2026

Welcome to our website. These Terms & Conditions govern your use of our website, services, products, and platform. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Our Platform

Our platform is a dropshipping and e-commerce marketplace that connects manufacturers, wholesalers, suppliers, distributors, brands, and e-commerce sellers.

We provide a platform and related services that may allow users to discover products, communicate with suppliers, place orders, manage products, and operate their online businesses.

We do not necessarily manufacture, own, or stock every product listed on the platform.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or legally permitted to use our services.

  • The information provided by you is accurate and complete.

  • You have the legal authority to enter into these Terms & Conditions.

  • You will use the platform only for lawful business and commercial purposes.

  • You will not use our platform for fraudulent, illegal, or unauthorized activities.

3. Account Registration

Certain features may require you to create an account.

You are responsible for:

  • Providing accurate registration information.

  • Maintaining the confidentiality of your account credentials.

  • Keeping your account information updated.

  • All activities performed through your account.

  • Immediately notifying us if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that contain inaccurate information or are involved in fraudulent, abusive, or prohibited activities.

4. Products and Product Information

Product information displayed on our website may include product names, descriptions, images, specifications, prices, availability, shipping information, and other details provided by suppliers or sellers.

Although we make reasonable efforts to maintain accurate information, we do not guarantee that:

  • Product descriptions are always completely accurate.

  • Product images exactly represent the physical product.

  • Product availability will always remain unchanged.

  • Prices will never change.

  • Product specifications will always remain the same.

Suppliers may update product information, pricing, availability, packaging, or specifications without prior notice.

5. Supplier Responsibilities

Suppliers using our platform are responsible for:

  • Providing genuine and accurate product information.

  • Maintaining appropriate product quality.

  • Fulfilling accepted orders.

  • Packaging products appropriately.

  • Providing accurate inventory information.

  • Processing orders within the stated processing time.

  • Providing accurate shipping information.

  • Complying with applicable laws and regulations.

  • Handling product-related complaints where applicable.

We are not responsible for independent actions, representations, product quality, or business practices of third-party suppliers.

6. Dropshipper / Seller Responsibilities

Dropshippers and sellers are responsible for:

  • Selecting suitable products for their customers.

  • Providing accurate product information to their customers.

  • Setting their own retail prices where applicable.

  • Complying with applicable e-commerce, tax, advertising, consumer protection, and other laws.

  • Handling customer communication.

  • Managing customer expectations regarding delivery.

  • Providing appropriate customer support.

  • Ensuring that their marketing and advertising claims are accurate.

You are responsible for any promises or representations you make to your customers.

7. Orders

When an order is placed, it may be subject to availability and confirmation.

We reserve the right to:

  • Accept or reject an order.

  • Cancel an order due to product unavailability.

  • Correct pricing or product information errors.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Modify or discontinue products or services.

If an order is cancelled after payment has been received, the applicable amount may be refunded according to our Refund & Cancellation Policy.

8. Pricing and Payments

Prices displayed on the website may change without prior notice.

Applicable taxes, shipping charges, platform fees, payment processing charges, or other charges may apply depending on the transaction.

You agree to provide valid and authorized payment information when making a payment.

We are not responsible for additional charges imposed by your bank, payment provider, card issuer, or other financial institution.

9. Shipping and Delivery

Shipping timelines may vary depending on:

  • Supplier location.

  • Product availability.

  • Destination.

  • Shipping method.

  • Courier or logistics provider.

  • Customs procedures.

  • Weather or other circumstances beyond reasonable control.

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

Delays caused by courier companies, customs, incorrect customer information, natural events, strikes, or other third-party circumstances may occur.

10. International Orders and Customs

For international shipments, customers may be responsible for customs duties, import taxes, local taxes, clearance charges, or other government-imposed fees.

The customer or applicable seller is responsible for complying with the laws of the destination country.

We are not responsible for delays, additional charges, confiscation, or restrictions imposed by customs authorities.

11. Returns, Refunds and Cancellations

Returns, refunds, replacements, and cancellations are subject to our applicable Refund & Cancellation Policy.

Products may have different return conditions depending on the supplier, product category, condition of the product, and reason for return.

Customers may be required to provide:

  • Order details.

  • Photographs or videos of damaged products.

  • Unboxing evidence where applicable.

  • Other information reasonably required to process a claim.

We reserve the right to reject claims that do not meet the applicable return or refund requirements.

12. Damaged or Incorrect Products

If a product arrives damaged, defective, incomplete, or different from the ordered product, the customer should contact the relevant seller or platform support within the applicable claim period.

We may request photographs, videos, packaging information, order details, or other evidence before processing a complaint.

Claims submitted after the applicable claim period may not be accepted.

13. Prohibited Activities

You agree not to use our platform to:

  • Conduct fraudulent transactions.

  • Sell illegal products.

  • Sell counterfeit products.

  • Violate intellectual property rights.

  • Misrepresent products or services.

  • Upload malicious software or harmful code.

  • Attempt to gain unauthorized access to our systems.

  • Scrape or collect platform data without authorization.

  • Abuse promotional offers or discounts.

  • Create fake accounts.

  • Manipulate reviews, ratings, or transactions.

  • Engage in money laundering or other unlawful activities.

  • Use the platform for any activity prohibited by applicable law.

We may suspend or terminate accounts involved in prohibited activities.

14. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Brand names

  • Graphics

  • Website design

  • Text

  • Software

  • Images

  • Videos

  • Icons

  • Platform features

may be protected by intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our intellectual property without prior written permission.

Product images, descriptions, trademarks, and other materials provided by suppliers may belong to their respective owners.

15. User-Generated Content

If you submit reviews, comments, images, feedback, product information, or other content to our platform, you confirm that you have the necessary rights to submit such content.

You must not submit content that:

  • Is illegal or fraudulent.

  • Violates another person's rights.

  • Contains malicious software.

  • Is misleading or defamatory.

  • Infringes intellectual property rights.

  • Contains inappropriate or prohibited material.

We reserve the right to remove content that violates our policies.

16. Reviews and Ratings

Users may be permitted to submit product reviews and ratings.

Reviews must represent genuine experiences and must not be manipulated, purchased, or falsely generated.

We may remove reviews that violate our policies or applicable laws.

17. Third-Party Services

Our platform may integrate with third-party services, including payment gateways, logistics providers, analytics services, advertising platforms, communication tools, and other service providers.

Your use of third-party services may be subject to the respective third party's terms and policies.

We are not responsible for the availability, performance, security, or policies of third-party services.

18. Platform Availability

We aim to maintain reliable access to our platform; however, we do not guarantee that the website will always be available, uninterrupted, or error-free.

The platform may occasionally be unavailable due to:

  • Maintenance.

  • Technical issues.

  • Server problems.

  • Security incidents.

  • Software updates.

  • Internet or network failures.

  • Circumstances beyond our reasonable control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be responsible for indirect, incidental, special, consequential, or business-related losses arising from the use of our platform.

This may include losses relating to:

  • Lost profits.

  • Lost revenue.

  • Lost business opportunities.

  • Business interruption.

  • Loss of data.

  • Supplier-related issues.

  • Shipping delays.

  • Customer disputes.

  • Third-party services.

Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law.

20. Indemnification

You agree to indemnify and hold harmless our company, its owners, employees, representatives, affiliates, and service providers from claims, damages, liabilities, losses, costs, and expenses arising from:

  • Your violation of these Terms & Conditions.

  • Your unlawful use of the platform.

  • Your products or services.

  • Your interaction with customers or suppliers.

  • Your violation of third-party rights.

  • Your breach of applicable laws.

21. Account Suspension or Termination

We may suspend, restrict, or terminate your account if:

  • You violate these Terms & Conditions.

  • You engage in fraudulent or suspicious activities.

  • You provide false information.

  • You misuse the platform.

  • You violate applicable laws.

  • Your activities create a risk to the platform or other users.

Upon termination, your right to access certain platform features may immediately cease.

22. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our platform, you acknowledge that you have read and understood our Privacy Policy.

23. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will become effective when the updated terms are published on our website, unless otherwise stated.

You should periodically review this page for updates.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India, unless otherwise required by applicable law.

Any disputes shall be subject to the jurisdiction of the competent courts specified by the company, subject to applicable law.

25. Contact Us

If you have questions regarding these Terms & Conditions, please contact us through the contact details provided on our website.

Company Name: [Your Company Name]
Website: [Your Website URL]
Email: [Your Support Email]
Business Address: [Your Business Address]

Acceptance of Terms

By accessing or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of our website and services.